The Hornblower Effect?: Film and tourism

An old friend of mine used to return after months away on location and relate stories of derring-do and actors behaving badly. He was the producer of the “Hornblower” series of films, a highly successful franchise, to use an Americanism, and one that used a series of locations around Europe. The fifth film in the series, which aired in 2001, was mostly filmed in Menorca.

You can still find references to “where Hornblower was shot” on websites to do with Menorca. But what was the enduring benefit to the island of the film’s location? Was there a “Hornblower” effect?

Perhaps there was, but if there was in tourism terms, it was shortlived. Menorca has spent the years since then confirming its position as the Balearics basket case. The island may still derive some kudos from “Mutiny” having been filmed there, but it has been worn away along with the memory of the film itself.

The relationship between film location and tourism is one I’ve considered before (“Lights, Camera, Inaction”, 21 March). And the issue is cropping up again thanks to a burst of excitement surrounding the possibility that Mallorca might be a location for the filming of David Mitchell’s “Cloud Atlas” (Tom Hanks, Halle Berry).

Note that I say “a location” and not the “the location”. The distinction is important not just in terms of the use of the indefinite as opposed to the definite article. It is also important because, though the filming might indeed bring benefits, these would be as nothing compared with those which would be derived were it to be filmed almost entirely in Mallorca.

The most obvious example of a location benefiting in tourism terms from a film, as I mentioned in the previous article, was that of New Zealand and the publicity it attracted because of “Lord Of The Rings”. The setting of Tolkien’s trilogy was so well known that no one could have been mistaken into thinking they were really looking at Middle Earth and not at a land of sheep and rugby players.

The point is that, with a single location, the connection can be made and made very forcibly. With multiple locations, the connection is far less strong, to an extent that it may carry little or no force. Yes, a location could be promoted as having featured in a particular film, but it would rather depend on the prominence given to the location and to the extent to which it would be evident.

One site in Mallorca that is being mentioned is Sa Calobra. The problem is that unless you know what you’re looking for, you wouldn’t necessarily know what you were looking at. A dirty great arrow doesn’t suddenly appear over Tom Hanks’ head pointing to Sa Calobra with an accompanying legend announcing “Sa Calobra, part of the UNESCO World Heritage site of the Tramuntana mountains”.

The fact that Sa Calobra, on the coastal periphery of the mountain range, is in the running does raise the spectre of what happened when there was talk of the island of Cabrera being used for filming (“Betsy And The Emperor”). The environment ministry vetoed it because of the island’s sensitive ecology. The Tramuntana are more robust but they are also ecologically protected. One can already hear the sounds of the enviro lobby preparing their complaints were there to be film crews trampling over the countryside.

This is premature though. No agreement has been reached as to the location. Croatia is another place that is up for the gig apparently.

But assuming Mallorca were to be chosen, what benefits other than to tourism might follow? One might be that to the island’s film industry. Yet would producers from Hollywood and elsewhere suddenly descend on Mallorca with all manner of blockbusters to be filmed? Only if the locations are what they want. “Cloud Atlas” might help in putting Mallorca more on the location map, but you might be surprised to learn that film companies, producers, location managers and whoever are already well aware of the island’s locations. As indeed they are of those in pretty much any part of the world you care to mention.

Location databases, full of thousands of images, exist for all sorts of places. They exist to promote the locations but also to aid the decision-making of producers from foreign lands. Palma Pictures, for example, has a database of some 30,000 images.

“Cloud Atlas” would be a feather in Mallorca’s cap, but the benefits can be overestimated. A single-location blockbuster is what would really bring about the benefits, but, and notwithstanding the fact that the Hornblower films were made for TV and were not Hollywood, never forget the lack of the Hornblower effect in Menorca.

Any comments to andrew@thealcudiaguide.com please.

We’ll Fight Them On The Beach Restaurants

So, here was an interesting little thing that caught my eye. In “The Bulletin” on Sunday. The headline was “Menorca fights all-inclusive tourist offer”. The short news item said that the “Council of Menorca” (was) fighting back against the all-inclusive offer by setting up an online scheme where(by) visitors planning to come to the island can survey local restaurants giving meals at a special price, and calculate their expenses in advance.”

What a very good idea, thought I. Visitors would also be able, the piece continued, to compare costs against that of an all-inclusive offer. Intrigued, I went in search of the website. I was intrigued not just by what seemed a good idea but also by the surprise of it. Why was I surprised? Well, would an island council, Menorca’s or any other, actually be presenting something that might be seen to undermine its hotels? Yes, it wants to boost its restaurants and other businesses, and no, the councils aren’t necessarily in cahoots with the hotels as such, but “fighting back” against AI? Was it really doing this?

Disappointingly, it isn’t doing this. On the “Menorca Full Experience” site, the introduction says that we (tourists) want to know in advance costs of various things and that we have a problem with budgeting for lunches and dinners. Nowhere is there any mention of all-inclusives. Might this be for a reason other than letting tourists make some cost comparison, as in all-inclusives will soon be a thing of the past?

The island’s tourism minister, Lázaro Criado, said, when the site was launched at the start of March, that “we understand that all-inclusive is not the agreed strategy for the long term in Menorca, although it can prove useful in the short term”. Just like Mallorca, then. If anyone can decipher what the minister means (and it is hard to believe what he appears to mean), answers on a postcard with a picture of one of the participating restaurants, assuming you can find one of them.

The idea behind the site is that restaurants are listed, along with their menus, and a discount price is offered on production of a voucher that can be printed out. Fair enough. But hardly new. A slight problem with what there is on the website at present is that there are very few restaurants participating. How many? Three. Yes, three. In the whole of Menorca. In certain sections of cuisine and in certain “urbanisations”, there are none listed. One presumes it’s all early days.

This website has nothing to do with all-inclusives, but everything to do with promoting local gastronomy, all three restaurants’ worth of it. There’s nothing wrong with such promotion, while it would indeed have been a surprise had there been some sort of cost-comparison measures being presented, which there aren’t. One can of course do one’s own cost comparison, by schlepping through all manner of websites to get to the comparison, but you won’t get it by “falling in love” with Menorca, the claim of the tourism board’s site.

Giving some advance information about what it might cost to eat out is not, in itself, a completely bad idea. It is one of the questions holidaymakers ask all the time, along with how much does a pint cost and what’s the weather like. The trouble is that the answers to them are of the string variety. How long is a piece of it? The weather you can be reasonably sure of, in July for example, but not in September. As for the costs of eating out, one man’s meat is another man’s pizza, as indeed one man’s Burger King is another man’s typical Mallorcan (or Menorcan) cuisine in a romantic, beach-side setting. It’s not comparing eggs with eggs, or a fried egg with a rasher of bacon with quail’s eggs and smoked salmon.

Calculating the holiday budget in advance, by sizing up less than a handful of restaurants’ menus, with or without discounts, does rather overlook the increasing trend for the holidaymaker to have pretty much a set budget to spend, regardless of advance price information or discounts. And while a discount here or there might be tempting, it won’t be if it means trekking across an entire island in search of it. To be of any real value, discounts have to be clustered in an area close to the holidaymaker, but if enough establishments offer them then the offer itself becomes standard and thus loses its capacity to incentivise.

As for a cost comparison between all-inclusives and a mix of accommodation and eating-out, it could well be that one can make a case for the latter working out cheaper. Again, it does all rather depend. But even this overlooks a crucial ingredient in the all-inclusive’s favour, which is its sheer convenience. Holidaymakers should be more adventurous, but many have lost the capacity for adventure-seeking because they are handed everything on a paper plate, together with the poolside, plastic knife and fork.

Menorca is not fighting back. It is not fighting the all-inclusive on the beaches, as only one of the three restaurants is indeed a beach restaurant. Criado also reckoned that “with this formula (that of the website, whatever this formula actually is) we wish to respond specifically to the demand for all-inclusive in Menorca”. If so, when why not say so. On the website. There again, all-inclusive is not for the long term, says Sr. Criado. Who’s he trying to kid?

Any comments to andrew@thealcudiaguide.com please.

Happiness – Mallorca tourism promotion

How to win tourists and influence people. Smiling, happy people having fun. It starts at the top of the tourism trade and filters down, reminiscent of days when there was so much more of a personal touch, barbecues on beaches and even the local Guardia coming along and joining in. So recalls … . So recalls someone who needs to win tourists and influence people. Smiling, happy person. There, on the front page of yesterday’s “Bulletin”. A sullen Frank Langella as Nixon? No, this is the head of the Mallorca tourist board. Smiling, happy person, winning tourists and influencing people. Why oh why use a photo of someone who looks so terminally hacked off?

Pedro Iriondo, president of the Balearics travel agents association and founder of the agency Viajes Kontiki in 1974, became head of the tourism board at the end of last year. He has been a member of the board’s ruling committee for several years and had been its vice-president since 2005. Here he was, granting an interview, which unfortunately says little that we don’t already know: why don’t the shops open in Palma on a Sunday; the competition that is Turkey and Egypt; the reliance upon tourism in Mallorca; the need to exploit golf and other niches, such as nautical tourism; and the need to work closely with tour operators. I’m sure that Sr. Iriondo has some fine ideas, but the interview was thoroughly depressing; a re-hash of what we know to be the case and a distinct sense of the impotent. Take all-inclusives. He doesn’t approve, but accepts that there has been a market change. What we already know, and what we already know cannot be put back into the bottle. What we already know, that it is the tour operators who hold the whip-hand.

Iriondo has taken over from Alvaro Middelmann as president of what is known as the Fomento del Turismo. While referred to as the Mallorca Tourist Board, it is a private, non-governmental body. The promotion of Mallorca and the Balearics, via the government, is handled by the tourism institute IBATUR. The board is thus, as it says on its website, “a forum where everyone in tourism on the island can come and debate important issues, policies and decide on a future tourism strategy”. It continues by referring to the need for “forward thinking, consensual solutions for our future”, and by “our” one takes this to mean the island’s whole tourism industry. The Fomento can lay claim to being the oldest tourist board in Europe. It is, therefore, a body of some not inconsiderable significance and influence. But in its, if you like, mission statement, one comes back to an issue regarding who or which bodies actually drive “future tourism strategy”. Is it the government or the private sector? And if it is the latter, then which parts of it?

At the conclusion of the interview, Iriondo says that “we’ve go to sort out our prices, provide better quality and revive the personal touch”. Fine. But where does the impulse come from to do so and how can these things be done? In the interview, he refers to the fact that it is difficult to provide good product at low cost, unlike some competitor countries, to the fact that the personal touch has been lost because of the expansion in size of hotels, and to the know-how of Mallorca’s hotel groups – several of which can be credited with having high quality, yet which are also, through the export of know-how and their own international ambitions, contributing to the development of competitor destinations. Take a look, for instance, at the Iberostar site and its five-star Bellis complex in Turkey. But to come back to where that impulse might come from, it is worth taking account of the composition of the tourism board’s ruling body – three major hotel chains as well as the association of hotel chains, the associations for yacht clubs, golf courses and restaurants, a bank, a car-hire firm … one could go on. If that lot can’t sort something out, then who can.

Mallorca, and the Balearics, have experienced difficult times in the past, and the Fomento has acted in the past to revive the island’s tourism at times of recession. So it has something of a track record, but Sr. Iriondo believes that the current recession is “different” to previous ones, impacting hard on employment and the tourism industry as a whole and highlighting the economic reliance on tourism. He sees the need for more and more promotion, yet the promotional budget – the government’s – has been reduced.

It all, I’m afraid, does add to that rather depressing image. Forward thinking, consensual strategies. Indeed. But rather than an appraisal of what we know, it might be nice to learn what we don’t – those strategies in other words, and who exactly is going to implement them.

“The Bulletin” also reported on the launch of ABC Menorca (Association of British Companies Menorca). This really does look like something potentially quite impressive and of significance, certainly given the array of organisations and individuals who were present at the launch. Despite the scepticism referred to the other day, this body does seem, within terms of its British-market remit, to have broad support from other business groups and indeed at governmental level. It is a very different beast to the association that sprang out of Calvia at the end of 2008. But it has one important similarity, in that it is evidence of people taking an interest, becoming involved and looking to do their best for businesses. It should be applauded, and if it crosses into Mallorca, then it could also prove to be a force for good.

Any comments to andrew@thealcudiaguide.com please.

Windy – British business associations

Associations. Always associations. They are hardly novel, yet “The Bulletin” describes an association formed in Menorca as being just that: “a novel way of beating the recession”. This is ABC Menorca, the Association of British Companies Menorca. It will work with other associations, with the Council of Menorca, look to expand into Mallorca and, perhaps crucially, be a member of the Balearic Business Confederation. Though styled, clearly, as an association for British-run businesses, the intention is that any business with British clients could join.

Here we go again – perhaps. Towards the end of 2008 there was a fair amount of publicity for a British and Irish business association formed in Calvia; I spoke about it here, even met a couple of the prime movers. It never got off the ground, a problem – as I understood it – being some relatively small funding from the Council of Mallorca that was not forthcoming. This association also seemed, to me, to be not so far removed from ESRA in that it had a social and charitable agenda; one with a solely business focus would be, well, more focussed.

An association – such as that being formed in Menorca – seems a good idea, but as it is open to any business with a British interest and were it to embrace, in a significant fashion, Menorcan-run businesses and businesses owned by other nationalities, then how different would it be to other business associations? In a comment by the paper’s editor, we are told that Mallorca needs a similar association, one that could “advise local authorities on the best way to help the British market”. This, seemingly, would be the difference, though quite what this means isn’t stated.

There is a risk. It was one expressed to me by a British business owner when that Calvia-based association was around; namely that indigenous Spanish businesses would see it as a threat which could cause polarisation and antagonism. A generally held view, among many British owners, is that it is better to keep their heads down and get on with running their businesses. When, last summer, I spoke with British bar owners in Alcúdia who were expressing their concerns as to various issues in the resort, they did not want to be identified. To do so might, in their view, have exposed them to, how can one put it, some comeback.

It is the need to be running businesses that is a further obstacle to such an association. Most owners have little interest outside of their own affairs; they also have little time to devote to something like an association. It is revealing to note in the report that businesses currently involved are in the real estate and nautical sectors; businesses, in other words, of a more professional level of organisation than your average bar, which might be able to give time to an outside body.

Where I would agree with “The Bulletin” is in the observation that there are British businesspeople with good ideas (to help Mallorca), but who lack a direct link to the authorities – mainly the tourism ones – that might enable these ideas to be expressed. Perhaps the Menorca association, or an equivalent in Mallorca, might be a conduit to facilitate this. But then, there are any number of bodies – at town or island level – which could, were they inclined to do so, invite or co-opt representatives of British businesses and the British market onto committees to offer their ideas. One has to ask why they don’t. Maybe the suggestion has never been made, or maybe those authorities would rather not listen. Yes, there almost certainly are good ideas to be offered, and this association may well indeed prove to be the way of making them heard. We’ll see.

As a footnote. The paper’s report refers to a launch on Friday, yet a report of the association’s first meeting dates back to the start of June last year. Maybe there’s a re-launch. The paper also did not go into detail as to the people behind the association, other than mentioning the name of Colin Guanaria. Who he? The founder of Bonnin Sanso, the estate agency. A serious player, in other words, and one who does – or should – give confidence that this association could indeed be a force, despite any misgivings outlined above.

Any comments to andrew@thealcudiaguide.com please.